"Damian was an invaluable member of our team. He brought a fresh perspective to our client’s business and was critical in creating a more transparent and efficient sales process. Most importantly, his abilities to present and foster consensus around transformative ideas helped drive the project’s success. I would be thrilled to work with him again and highly recommend him."
-Seth Glickman via LinkedIn
Case Studies
I supplement my vast and varied experience with deep research to focus on fundamental topics at the core of most higher-level people, process, project, product, and business problems so that I can offer more effective, permanent, and optimal solutions. Browse the case studies below to see how I helped various clients!
Meaningful Metrics
A mid-sized bank can't fix what they don't know is broken.
Problems
The client was experiencing an increase in bugs. Existing quality and testing metrics indicated several problematic areas that were receiving the most focus. However, increased attention to these areas was not producing any positive outcomes.
Actions
Through multiple interviews and deep analysis, I discovered that many important quality and testing metrics were actually invalid or missing. These invalid and missing measurements focused attention on purported problems and diverted it from real issues.
Solutions
Ineffective measurements were discarded or corrected, and new measurements were introduced. This helped provide more meaningful measurements and insight into truly problematic areas which then received proper attention.
Results
The new insight and focus on truly problematic areas resulted in a decrease in bugs, and other indirect, positive outcomes.
Improved Onboarding
A retail company is slow to integrate new employees.
Problems
A hiring boom resulted in an influx of new salary and contract employees. However, the onboarding process was lengthy and led to productivity losses.
Actions
Through resource interviews and practice assessments, it was discovered that there was inconsistent and inadequate onboarding practices and documentation.
Solutions
Through additional interviews and practice evaluations, the onboarding process was improved, documented, and communicated.
Results
The improved, documented, and communicated onboarding practices allowed new hires to more quickly and effectively integrate into the organization and show productivity gains.
Cross Training
The business and support organizations at an airline have shallow understanding of one another.
Problems
Many applications that were developed and used in-house were unsatisfactory and therefore unused. User requirements went unfulfilled or missing. Users could not adequately express requirements.
Actions
Multiple interviews exposed insufficient understanding between front and back office roles and responsibilities, which resulted in miscommunication and inadequate collaboration.
Solutions
A company-wide cross training program was initiated. This allowed all employees to learn about and gain insight into their coworkers in the business and support organizations.
Results
The increased understanding led to improved collaboration, communication, and satisfactory and utilized applications.
People Uplift
A hasty transformation without proper considerations has unwanted effects.
Problems
A development team was in the middle of changing development methodologies. Some effects of this was poor quality, slow work, and low morale.
Actions
Investigations revealed that resources had undertaken new roles and responsibilities with insufficient knowledge or training of new processes and products.
Solutions
Training and documentation helped increase knowledge and skills, while continued coaching and mentoring helped increase confidence and trust.
Results
The uplift led to improved collaboration, efficiency, and higher quality work.