A hasty transformation without proper considerations has unwanted effects.
Organization: IT, development team
A development team was in the middle of changing development methodologies. Some effects of this was poor quality, slow work, and low morale.
Investigations revealed that resources had undertaken new roles and responsibilities with insufficient knowledge or training of new processes and products.
Training and documentation helped increase knowledge and skills, while continued coaching and mentoring helped increase confidence and trust.
The uplift led to improved collaboration, efficiency, and higher quality work.